Get Help

Help is available for people seeking asylum, refugees and migrants in vulnerable situations. Right now, all our services are adapted to COVID-19 safe methods.

COVID-19 - GETTING HELP

Help is still available.

Information for asylum seekers, refugees and migrants in vulnerable situations. 

During this COVID-19 Crisis, JRS Australia continues to offer critical support. We have adapted our direct services model to maximise social distancing measures.

To get help:

Please call:  (02) 9098 9336. Or email: intake@jrs.org.au

Women needing help:

In COVID-19, the JRS Women’s Space still supports women who are seeking asylum, temporary visa holders and refugees across Western Sydney.

Please email: women@jrs.org.au Phone: (02) 9098 9336

For opal card assistance:

Please contact: opal@jrs.org.au

 

Top image credit: Flashpoint Labs. 

Read more on our COVID-response here.  

Help Lines:

Domestic/family violence and sexual assault:

Call 000 (Emergency Services) if life is in danger.

 

1800 RESPECT  Call: 1800 737 732 Interpreter: 13 14 50. The national sexual assault, domestic and family violence counselling service.
1800 RESPECT 
NSW DV Line 24/7 telephone counselling, info and referrals for women & same-sex partners who are experiencing or have experienced domestic violence. P: 1800 656 463. Hearing Impaired: 1800 671 442.
NSW DV Line

Relationships and marriage:

Call 000 (Emergency Services) if life is in danger.

 

Relationships Aus Support groups and counselling on relationships, and for abusive and abused partners. To be connected to the nearest Relationships Australia, call 1300 364 277 (for the cost of a local call).
Relationships Aus
My Blue Sky Call: 02 9514 8115. My Blue Sky is a website dedicated to forced marriage prevention, information, referrals and legal advice.
My Blue Sky

Culturally informed helplines:

Call 000 (Emergency Services) if life is in danger.

 

Sikh Helpline Call 0401 401 040. A confidential support service for the Sikh community where anyone can get help, advice, counselling and info on various personal & professional issues.
Sikh Helpline
Interpreting Call: 131 450. Free access to a telephone or on-site interpreter in your own language. Immediate phone interpreting is available 24 hours, every day of the year.
Interpreting

Kids and young people:

Call 000 (Emergency Services) if life is in danger.

Kids Help Line Call 1800 551 800. Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.
Kids Help Line
What's OK at Home? A website for young people that is designed to help people understand what family violence is, why it happens, how to recognise it and how to help others who are experiencing it.
What's OK at Home?
ACF Counselling for children and young people affected by abuse. For info, email them at info@childhood.org.au. For counselling services, call 1800 176 453.
ACF

Men's Lines:

Call 000 (Emergency Services) if life is in danger.

 

Men's Referral Call 1300 766 491. Offers assistance, information and counselling to help men who use family violence. Call 1300 766 491 if you would like help with male behavioural and relationship concerns.
Men's Referral
Mensline Call 1300 789 978. Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support an information service for Australian men.
Mensline

Personal Crisis or Suicidal thoughts:

Call 000 (Emergency Services) if life is in danger.

 

Suicide Call Back Call 1300 659 467. Free counselling 24/7, whether you’re feeling suicidal, are worried about someone else, or have lost someone to suicide.
Suicide Call Back
Lifeline Call: 13 11 14. Lifeline provides 24/7 crisis support and suicide prevention services.
Lifeline